Membership Terms and Conditions


Program details:

  • All membership subscription terms are effective February 2023 and apply to beauty and hair memberships. Service (s) included in Natural's subscription program include any service (s) with a list price of $65 or below before applying for any other discounts or promotions. 
  • If you don't use the included benefit service (s) within the accrual month, the benefit service(s) will be available for an additional 30 days. After the 30 additional days, the benefit will expire. This term applies to all membership levels and benefits. Please note that eligible services are subject to change.
  • All subscription memberships are non-transferable; they may not be transferred from one guest to another. You may not assign your membership rights to any other person. The Natural Hair Salon may assign our rights under this agreement on notice to you.
  • You can redeem included benefits for hair at any Natural Hair Salon location during each subscription month. You may redeem the Beauty Membership benefits service (s) at our Cook Street location.


A monthly payment, based on the pricing of the program you have chosen, is charged to your credit card beginning the day you sign up and continuing monthly on the same day of the month for the membership duration. Each membership month is defined as the period beginning on the day of the month the membership started. the member authorizes the owner of The Natural Hair Salon location to process the credit card as described. This authorization will remain in effect unless the agreement between the guest and the owner is terminated, suspended or cancelled, as detailed below. The guest agrees to notify the location of any change to their payment information. Monetary refunds are not issued for unused services.

Enrollment + term

Participants of The Natural Hair Salon subscription services (“Program”) will be eligible to enroll in our program at any Natural Hair Salon location or online. You must be age 13 years or older and a legal resident of Canada to be eligible for participation. Persons under 18 (“minors”) must obtain their parent’s or legal guardians’ consent before participation. By enrolling in the program, you agree (or, if you are a minor, your parent or legal guardian agrees) to be bound by these terms and conditions (“Terms”). To enroll in the program, you must complete the subscription application. You must keep your personal information up-to-date. The Program is void where prohibited by law.

The term of this agreement begins on the subscription start date set out below and lasts for a term of three (3) subscription months, and automatically renews for successive months (month by month). Other than as set out in the following section, this agreement may not be terminated during a term.


Prices are subject to change. Rates and services may vary by location and session. Additional local taxes and fees may apply. The Natural Hair Salon reserves the right to increase the monthly fee upon 30 days’ written or electronic notice to the member.

Program exclusions

The subscription program is not valid with the salon's other discounts or promotions. If The Natural Hair Salon provides a discount or promotion, it will not be a qualifying service in the subscription program. All promos at all locations are separate from the subscription service and can’t be applied to the subscription service. 

No-show appointments or cancellations less than 24 hours:

Program members must abide by the Natural Hair Salon cancellation policy. If you cancel late, you are forgiven once, but your service for that month will be forfeited the next time. 

 If you miss your benefit service from the subscription program, the service will be deemed rendered, and the monthly subscription fee will be earned. We require at least 24 hours notice to cancel any appointment, including subscription appointments.

Freezing + cancelling a membership

Subscriptions may be frozen once per calendar year for one membership month. We require you to email us (we won’t accept DMs or verbal cancellations) at least ten days before your next subscription month starts. There are no exceptions to this rule. When a membership is frozen, a guest or member may not use the member's program benefits, or payments will resume that same day. A minimum of one membership payment must have been made before a membership is eligible to be frozen. At the end of the membership freeze term, your card on file will be charged on the next scheduled fund's transfer date (terms, conditions, and rules of the current program will apply). Your membership must be unfrozen for a minimum of twelve consecutive months before it may be frozen again.

Memberships are set up month to month and auto-renew until you cancel. You must provide notice by emailing us at email at least ten (10) days before the next billing date and three payment cycles after the membership creation. Should you decide to cancel. For the Natural Hair Salon membership program, the cancellation will take effect on the next renewal date unless otherwise required by applicable law. Memberships will be charged in full-month increments. Monetary refunds are not issued for unused services.

All other entitlements and benefits under the program are terminated when the membership is frozen or cancelled. We reserve the right to terminate a subscription in the event of a failed payment or inappropriate conduct by the member (as determined by the owner), which will be effective immediately.

Termination policy

We may terminate this agreement at any time by notifying you. Your subscription will be valid until the date that we provide you with such notice, and you will be responsible for paying the monthly fee in respect of the agreement month during which we terminated this agreement, but no future months. In the event of termination or cancellation of the program, or in the event the enrollment  location closes, The Natural Hair Salon and its affiliates shall have no obligation to provide. The member shall not be entitled to receive any compensation for any dollars or services remaining in the member’s account as of the closure, termination or cancellation date.


The Natural Hair Salon values your privacy. Our privacy policy governs our collection of your personal information and how we use it. Details from your application for membership (including personal information) will be collected and used for various lawful business purposes, including administering the subscription program (which may include disclosure to third parties for processing and administering the program) and for marketing and data analysis purposes. 

By applying for the subscription program, you agree to receive marketing materials and other communications from The Natural Hair Salon. Suppose you do not wish to receive these communications (other than emails related to completing your registration, user data correction, password change and other similar communications essential to your transactions through our services). In that case, you can request that they be discontinued by emailing them (these requests must include the reference “unsubscribe” or by unsubscribing with the provided link in the email) or by following the opt-out procedures described in our privacy policy.

Additional information

By joining The Natural Hair Salon subscription program, you agree to be bound by the terms and conditions outlined in these program rules. The owner reserves the right to cancel, modify, or restrict the program or any aspect of the program at any time. Members are responsible for remaining knowledgeable about the program terms and conditions. The Natural Hair Salon and affiliates assume no responsibility for errors caused by incorrect guest information. The Natural Hair Salon may revoke any guest benefits at any time if such members abuse the program or fail to follow the terms and conditions of the program. The interpretation and application of the program’s terms and conditions are at the sole discretion and determination of The Natural Hair Salon. Suppose any term or provision of this agreement is deemed invalid, illegal, or unenforceable. In that case, all other terms and provisions will remain in full force and effect. Such invalidity, illegality or unenforceability will not invalidate or render such term or provision unenforceable in any other jurisdiction. This constitutes the entire agreement between the parties and supersedes all prior or contemporaneous proposals, agreements, representations, statements, negotiations and understandings, whether oral or written, between the parties concerning the matters outlined in this agreement.