Deposits for clients for big colour appointments:
We take great pride in providing exceptional service and respecting the value of your time. As a small business we require financial stablity and enforcing our cancellation policy is essential to maintaining that stability. By booking an appoinment with us, you agree to our cancellation policy as outlined below:

To confirm your appointment, we require a credit card on file or a $100 retainer fee, which will be applied to your service. By booking an appointment with us, you agree to our cancellation policy as outlined below:

Cancelling or rescheduling: We understand that unforeseen circumstances may arise and you may need to cancel. If you do so, we request that you provide us with at least 24 hours notice. If you cancel or reschedule with less then 24 hours, you will be responsible for 50% of the booked service, even if you reschedule to a later time. If you no show, reschedule late or late cancel twice, you will be charged 100% of the scheduled service.

For our barbering services, If you cancel or reschedule with less then 24 hours, you will be responsible for 100% of the booked service, even if you reschedule to a later time.  

IIlness: If you are feeling unwell, we kindly request that you reschedule your appointment for another time. Please do not come to the salon if you are symptomatic. Your health and the health of our team and other clients is of utmost importance to us. If you are unable to attend your appointment due to illness and provide less than 24 hours notice, you will be responsible for 50% of the booked service. If you no show, reschedule late or late cancel twice, you will be charged 100% of the scheduled service.

To ensure efficient scheduling and respectful treatment of our time, we kindly request that you refrain from changing your scheduled service within 48 hours of your appointment. In the event that you do need to make a change, please be aware that a fee equal to half of the full service will be charged. For example, if you have booked a full custom colour but decide to switch to a haircut on the day of your appointment or within 48 hours of it, we will need to apply the half fee of the original custom colour service. Thank you for your understanding and cooperation in this matter.

In the rare instance that we need to reschedule your appointment, we assure you that any deposit made will be applied towards your next scheduled appointment. Our policies are in place to protect our business and to ensure that we provide our clients with the best possible service.

It's important to note that getting hair services is a luxury, and we appreciate your understanding and cooperation in working with us to schedule appointments that are convenient for you. We strongly advise against taking time off work or other commitments to receive our services. If you choose to do so, it is at your sole discretion, and we are not liable for any inconvenience or loss of income that may result.

We believe in making heads turn and hearts skip a beat with fabulous hair. We're here to make you feel like a million bucks, because let's face it, you deserve nothing less!

REVISIONS: Now, we want to level with you—we may not be perfect, but trust us, we're pretty darn close. We pour our heart and soul into every snip, color, and style. However, sometimes, the hair gods might have a different plan, and miscommunications can happen. But fear not, we've got you covered!

While we don't offer refunds, we want nothing more than to see you thrilled with your hair. If by some twist of fate, we missed the mark or you think we didn't quite nail it, we're happy to offer one revision. Yep, you heard that right! Just give us a shout before the two-week mark after your appointment, and we'll make it right.

Now, let's talk about the fine print. We're counting on you to follow the care instructions we provide you with. Think of them as your secret recipe for maintaining that gorgeous mane. Remember, fabulous hair requires a little TLC from time to time. So, promise us you'll treat your locks like royalty, and we'll keep them looking majestic!

Oh, and did we mention that we love feedback? Your satisfaction means the world to us, and we're always looking to up our game. So, if you have any suggestions, thoughts, or even a funny hair meme to share, we're all ears! We want your experience at The Natural Hair Salon to be nothing short of extraordinary.

So, get ready to slay with sensational hair that turns heads wherever you go. And if we ever fall short of your expectations, remember, we're just a quick chat away from making it right. We're here to make you feel like the dazzling star you truly are!

By signing this agreement, you acknowledge that you have read and understood our cancellation policy. You agree to be responsible for any charges resulting from a violation of this policy.

We're happy to provide courtesy confirmations but it's our client's responsibility to make sure to note their own appointments and arrive on time.

No show or late cancel: 

I recognize that life is unpredictable, and I fully understand that unexpected situations may arise. To maintain a seamless experience for all involved, I kindly request that you inform us with the greatest possible advance notice should you need to cancel or reschedule your appointment.

I deeply value the time of each of my clients and seek mutual respect regarding time commitments. To this end, I've instituted a comprehensive "No Call No Show" policy. This is to ensure that my calendar operates efficiently, allowing other clients the opportunity to secure appointments.

A "No Call No Show" incident is defined as the absence of a client from their scheduled appointment without prior notification.

In the event of a policy breach, the following measures will be enacted:

• The client will be prohibited from making future appointments and will incur a charge amounting to 50% of the service fee.
• If you no show, reschedule late or late cancel twice, you will be charged 100% of the scheduled service.

I am acutely aware that emergencies and unforeseen events can occur. Should you find yourself in such a situation, I implore you to reach out at your earliest convenience to notify me of any adjustments to your appointment. Your understanding and adherence to this policy are greatly appreciated and help in fostering a respectful and professional environment.

Late for your appointment? 

Give us a ring if you’re running more than 15 minutes late. Arriving late for your appointment could result in disappointment if your stylist doesn’t have time for the service you’re booked in for.

Dress appropriately

We are not responsible for any damage to clothing that may occur during an appointment at our salon. While we have systems in place to minimize any bleach or colour that may get onto clothing, this is hair salon and the risk is there. Please dress for your appointment or ask for a robe to cover clothing. 

Returns  
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at natalie@thenaturalhairsalon.com and send your item to: 618 View Street, Victoria BC V8R 4A6, Canada. 

No refunds on services
We want you to love your hair. Please contact us in a timely manner so we can do our best to come up with a solution if that’s not the case. If a redo is determined necessary by management, it must be within the first two weeks of the initial service. Redos or touch ups are done with the original stylist, exceptions to this rule are possible and are at managements discretion. No refunds issued.

Sale items 
Only regular priced items may be refunded, unfortunately sale items cannot be refunded. 

Gifts 
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. 

Shipping 
To return your product, you should mail your product to: 618 View Street, Victoria BC V8R 4A6, Canada 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Privacy Policy

Personal information we collect 
When you visit our website, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”. 

We collect Device Information using the following technologies: 
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. 
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. 
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site. 

Additionally when you make a purchase or attempt to make a purchase through our website, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”. 

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information. 

How do we use your personal information? 
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to: 
- Communicate with you; 
- Screen our orders for potential risk or fraud; and 
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). 

Sharing you personal Information 
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout. 

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights. 

Behavioural advertising 
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work. 

You can opt out of targeted advertising by using the links below: 
- Facebook: https://www.facebook.com/settings/?tab=ads 
- Google: https://www.google.com/settings/ads/anonymous 
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads 

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/. 

Do not track 
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser. 

Your rights 
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below. 

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States. 

Data retention 
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information. 

Changes 
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.  

Contact us 
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at natalie@thenaturalhairsalon.com or by mail using the details provided below: 

The Natural Hair Salon 
618 View Street, Victoria BC V8R 4A6, Canada